Your charge card is a payment method – handle it with care

Fraud in e-mobility is increasing, and even small mistakes in daily use can create risks for both you and your company. By using your card responsibly and staying alert, you reduce these risks and keep your charging experience safe and hassle-free. 

Protect your card or dongle 

• Keep it secure, not loose in your car  
• Report it immediately if it is lost or stolen. 
• Avoid lending it to anyone else. 

Charge with caution 

• Only use trusted charge points. 
• Be careful with QR codes – fraudsters sometimes place fake codes to steal payments. 
• If a station or transaction feels unusual, trust your instincts and report it. 

Always check your invoice 

• Review transactions carefully. 
• Report any suspicious activity immediately. 

At Last Mile Solutions, we take fraud seriously. Our dedicated fraud team uses machine learning, AI, and advanced detection tools to identify suspicious behaviour. When anomalies occur, we act promptly and alert our customers. 

By staying alert and following these simple precautions – combined with our monitoring and expertise – you help ensure charging remains safe, fair, and trustworthy. After all, your charge card is both a key to energy and a payment tool. 

For questions or more information, please contact us at fraudprotection@lastmilesolutions.com.