You can identify your provider by the logo on your charging card or at the top of your invoice. 

The VAT number is NL812976526B01. The legal company name is Threeforce B.V. and the trade name is Last Mile Solutions. 

The trade name of Threeforce B.V. is Last Mile Solutions. Last Mile Solutions is the organization that provides technical and administrative services for parties providing charging cards and/or operators of charge points. These parties are called providers, with one of whom you have entered into a contractual agreement with. 

Your charging transactions are registered via Last Mile Solutions’ platform and therefore Last Mile Solutions handles the administrative processing of these transactions, including invoicing and collection.  

We aim to respond to your email within 3 working days, depending on the complexity of the request.  

Last Mile Solutions (trade name of Threeforce B.V.) is an organization that provides technical and administrative services for the issuing parties of charging cards and/or operators of charging points. Because your charging transactions are registered via the Last Mile Solutions network, Last Mile Solutions takes care of the administrative processing, including invoicing and collection services.  

Last Mile Solutions performs these administrative tasks for various parties, including the party whom you have entered into a contractual agreement with. Last Mile Solutions is based in the Netherlands and therefore you receive an invoice from the Netherlands. 

If the account number is known, typically the self-billing invoices are paid within 45 days after the invoice date. Employees are typically paid within 30 days after the invoice date. Please be aware that it is possible that your invoice is already in your account, but the payment has not been received yet. If the account number is unknown, you or your provider can enter it into your account. 

For technical questions related to your charging card, please contact your provider.   

For questions about your contract, please contact your provider.  

No Last Mile Solutions is not your provider. 

Last Mile Solutions (trade name of Threeforce B.V.) is an organization that provides technical and administrative services for the issuing parties of charging cards and/or operators of charging points. Because your charging transactions are registered via the Last Mile Solutions network, Last Mile Solutions takes care of the administrative processing, including invoicing and collection services.  

Last Mile Solutions performs these administrative tasks for various parties, including the party, your provider, whom you have entered into a contractual agreement with. 

To order an additional charging card, please contact your provider.  

Last Mile Solutions is not authorized to make changes to your subscriptions setup by your provider. For all questions or changes regarding your subscription, please contact your provider.  

If your account has been blocked due to overdue payments, we kindly ask you to pay your open invoices and email a proof of payment to invoice@lastmilesolutions.com, and we will unblock your account. Only with a proof payment, such as a transaction receipt of the bank transfer, we are able to unblock your account. 

You can set up a direct debit in your account under ‘Payments’. Select the option ‘Direct debit’ and make sure to save. You can access your account from your monthly invoice email. If you are unable to log in, please contact your provider. Your provider is also able to help set up direct debit for you.  

Please note this is different in the case you are registered as an employee. Some data, like your bank account details, can only be adjusted by your employer, fleet manager, or provider.  

You can adjust the language of your invoice via your account. Once you have logged in, select a language at the top of the screen. This language will be set as the language for your upcoming invoices. Keep in mind that this does not change the language of your previous invoices. 

You can access your account from your monthly invoice email. If you cannot log in or if you have any questions about credentials, please contact your provider.  

You can adjust your email address in your ‘Profile’ under ‘Data’. You can access your account from your monthly invoice email. If you cannot log in or if you have any questions about credentials, please contact your provider. You can identify your provider by the logo on your charging card or at the top of your invoice.  

Please note this is different in the case you are registered as an employee. Some data can only be adjusted by your employer, fleet manager, or provider. If you do not know how to contact your employer or fleet manager, please reach out to your provider.  

You can change your bank details in your ‘Profile’ under ‘Data’. You can access your account from your monthly invoice email. If you cannot log in or if you have any questions about credentials, please contact your provider.  

Please note this is different in the case you are registered as an employee to a company. Some data, like your bank details, can only be adjusted by your employer, fleet manager, or provider. If you do not know how to contact your employer or fleet manager, please reach out to your provider. 

If you are not able to log in, please contact your provider.  

You can access your invoices in your account under ‘Invoices / Reimbursements’. You can access your account from your monthly invoice email. If you cannot log in or if you have any questions about credentials, please contact your provider.  

You can find your invoices in your account under ‘Invoices / Reimbursements’. You can access your account from your monthly invoice email. If you cannot log in, please contact your provider.  

You can access your account from your monthly invoice email. If you cannot log in or if you have any questions about credentials, please contact your provider.  

You can easily check your paid invoices in your account under ‘Payments’. There you can also download your invoices. You can access your account from your monthly invoice email. If you cannot log in or if you have any questions about credentials, please contact your provider.  

You can view all your previous invoices in your account under ‘Invoices / Reimbursements’. You can access your account from your monthly invoice email.

You can access your account from your monthly invoice email. If you cannot log in or if you have any questions about the credentials, please contact your provider.  

Please note that employee accounts have limited access to change their account details. If you wish to change your contact details, please reach out to your employer, fleet manager or provider.  

You can adjust your email address in your ‘Profile’ under ‘Data’. You can access your account from your monthly invoice email. If you cannot log in or if you have any questions about credentials, please contact your provider.  

You can adjust your address details in your ‘Profile’ under ‘Data’. You can access your account from your monthly invoice email. If you cannot log in or if you have any questions about credentials, please contact your provider.  

Please note this is different in the case you are registered as an employee. This information can only be adjusted by your employer, fleet manager, or provider.  

You can access your account from your monthly invoice email. If you cannot log in or if you have any questions about credentials, please contact your provider.  

Please make sure that your personal information is complete in your account, including your bank account details. Without this information the pay-out cannot be processed. You can find your personal information under the ‘Profile’ section in the left pane of your Account.

All invoices are sent monthly to the e-mail address that is registered on your account. In case you didn’t receive your invoice, please check your SPAM box. In case it’s not there you can find your invoices by logging in to your account. You can also find your invoices and their details in the section “Invoices / Reimbursements”.

If you are experiencing difficulties with logging in or have not received your login credentials, we kindly request that you contact your provider directly.

Prices and tariffs shown on the invoices are based on agreements between you and your provider. We are not authorized to make any adjustments to specific prices and tariffs set by your provider as Last Mile Solutions (a tradename of Threeforce B.V.) only operates as billing and collection party for your provider.

Please contact your provider for this request.

It is common that the automated refund can take several days, usually within 3 to 5 business days. Contact us at invoice@lastmilesolutions.com if the refund takes longer than 5 days, and provide us with the following details:

• bank account number (IBAN)
• reserved amount
• date of transaction
• payment screenshot

The self-bill is an arrangement between a supplier and a customer that allows the supplier to prepare the invoice on behalf of the customer, to be able to provide payouts directly.

You should include the invoice number as the reference number in your payment.

We do not offer an option for yearly invoicing.

We kindly ask you to pay the open invoice(s) and send us a proof of payment, such as a transaction receipt of the bank transfer, to invoice@lastmilesolutions.com. If you still do not pay the invoice and you have received a payment reminder, we will have to block your account.

We aim to answer you as soon as possible, typically within 3 working days. However, depending on the complexity of the request, it may take longer to provide you with an answer.

You need to pay each outstanding amount separately, mentioning the specific invoice number as the reference number in each payment. Only this way we are able to process each payment.

If you have questions about prices and/or transactions on the invoice, please contact your provider.

For an explanation regarding the invoice, please contact your provider.

If you disagree with the invoice, please contact your provider.

In case you accidentally paid an invoice twice, please send an email to invoice@lastmilesolutions.com with the following details:

1. Your name and contact information
2. The invoice number, the invoice amount, and the dates of both payments.

Once we have received this information, we will initiate the refund process for the duplicate payment. This typically takes around two weeks.

In most cases, if the account number is known, we automatically payout the self-billing invoices within 45 days after the invoice date. It is therefore possible that your invoice is already shown in your account, but the payment has not yet been received. If the account number is unknown, you can enter it in your account. Payment will then take place automatically at the next payment round.

If 7 weeks have passed since the invoice date and your account number has been entered, please feel free to contact us. In such a scenario, we will investigate the matter further and provide you with feedback.

To assist you in this matter, please send an email to invoice@lastmilesolutions.com including the following details:

• Your name and contact information
• The invoice number and date of payment
• Proof of payment (either a screenshot or a pdf)
• The payment method used (e.g. credit card, bank transfer)

Once we have received this information, we will initiate the refund process for the double payment.

For VAT reasons, we send you a separate invoice for each country where you have charged. In case you have questions about the invoices, please consult your provider.

For upcoming invoices, you can change your address details in your account under ‘Profile’. You can access your account from your monthly invoice email. Your provider is also able to adjust the address for you.

Please note this is different in the case you are registered as an employee. Some data can only be adjusted by your employer, fleet manager, or provider. You can have your address details or other data adjusted by your employer, fleet manager, or provider.

In case you want to adjust the data from an existing invoice, reach out to your provider. Please be aware that additional costs might apply.

For upcoming invoices, you can add this information in your account under ‘Profile’ in the data field ‘Cost Center Number’. You can access your account from your monthly invoice email. If you are unable to log in, please contact your provider. Your provider is also able to adjust the address for you.

Please note this is different in the case you are registered as an employee. Some data can only be adjusted by your employer, fleet manager, or provider. If you do not know how to contact your employer or fleet manager, please reach out to your provider.

Last Mile Solutions conducts its services remotely from our headquarters in the Netherlands. According to the European legislation (Article 195 of EU VAT Directive 2006/112/EC), we are deemed to reverse-charge the VAT to our customers outside the Netherlands, who have a valid EU VAT number.

Customers that are subject to the KOR Scheme (Small Business Scheme) in Belgium or perform VAT exempted services are not excluded from the VAT treatment. In the case of self-billing invoices, it is important to understand that the KOR Scheme solely applies to services in Belgium.

The self-billing invoice is invoiced to Last Mile Solutions, a Dutch reseller. The place of delivery is determined by the location of the seller and not the location of the charging session, making the place of delivery the Netherlands. This excludes these services from treatment of the KOR scheme. 

As for an exemption based on the provided services, Article 44 of the Belgian Tax Code implies that some services are exempted from VAT. However, this does not apply to charging sessions. It is possible that a company delivers a combination of both VAT exempted and non-VAT exempted services. Thus, the VAT exemption is not based on the activities from the customer but at the provided services of Last Mile Solutions.

All customers are responsible for entering the correct information in EVC-net. Last Mile Solutions determines the correct VAT treatment based on the actual available information in EVC-net. For example, as long as a valid VAT number is listed in your account, we are obliged to reverse-charge the applicable VAT. 

As long as a valid VAT number is listed in your account, we are obligated to reverse-charge the VAT. Each customer is responsible for supplying the correct data in their account, and we follow the applicable legislative rules based on the available information.  

• The pay-out of reimbursements for employees is 4 weeks after the invoice date.
• The pay-out of invoices for private users and companies is 6 weeks after the invoice date.

To ensure that your payment is processed correctly, it is important that the personal information on your account is correct and complete. Without this information, we cannot process the payout. You can find your personal information under ‘Profile’.If all your information is correct and your payments are still not reimbursed, please contact your provider.  

Correct payment amounts need to be received and validated before they can be paid out to all parties involved. Therefore, there can be a difference in the pay-out time. The payment terms and conditions are described in the end-user agreement which has been provided and accepted at the start of the use of service.  

When you are using Direct Payment options, an amount of 40 euro (excl. VAT) is temporarily reserved on your debit or credit card. A reservation does not mean that the money is deducted from you. The reservation is made because the exact costs of your charging session are determined only after it is completed, and the consumed kWh data is available. Once the charging session is completed, the actual costs will be deducted, and the difference will be refunded to you within 3 business days. 

The refund process takes 3 business days. In case you have not received your refund within 3 business days, please send us an email at invoice@lastmilesolutions.com. In the email include your contact information details and the bank account number that has been used for the payments. 

To request a receipt for a charging session paid with a debit or credit card at a payment terminal, please send an email to invoice@lastmilesolutions.com.

Please include the following information in the email:

1. The date of the charging session. Note that this can be a different date than when the payment was added to your bank statement.
2. The amount paid in the original currency. If you were charged in a different currency, please use the original amount in the local currency where the charging session took place.
3. Last 4 digits of the debit or credit card you used to pay with. It is important that you do not send us your whole debit or credit card number.a. If you used a mobile wallet, such as Apple Pay or Google Pay, you will need to send us the last 4 digits of the Virtual Account Number associated to that card from your Apple or Google device.