Frequently asked questions

The API suite comes with comprehensive, up-to-date documentation designed to guide you through every step of integration, from quick start guides to detailed endpoint references. Our developer portal includes clear examples, troubleshooting tips, and best practices to ensure a smooth experience. In addition to self-service resources, we offer dedicated technical support channels for our customers. Whether you need help with implementation, troubleshooting, or customization, our support team is available to assist you promptly and efficiently. This combination of rich documentation and responsive support helps ensure your integration is successful and scalable as your charging network grows.

The EVC Net API is designed with robust features to ensure stable and reliable communication between charge points and the backend system, even in complex scenarios: Real-Time Data Synchronization: The API facilitates real-time updates of charge point statuses, session data, and user interactions, ensuring that information is always current and accurate. Error Handling and Diagnostics: Built-in mechanisms allow for the detection and reporting of issues, enabling prompt resolution and minimizing downtime. Scalability: The platform is engineered to handle a growing number of charge points and transactions, maintaining performance and reliability as your network expands. Compliance with Industry Standards: Adherence to protocols like OCPP ensures interoperability and consistency across different hardware and software components. These features collectively contribute to a stable and reliable charging infrastructure, enhancing the overall user experience and operational efficiency.

The EVC Net API provides a comprehensive suite of features designed to automate and streamline core workflows for Charge Point Operators (CPOs) and Mobility Service Providers (MSPs). Key functionalities include:

Customer Onboarding: Automate the creation and management of customer profiles, reducing manual data entry and enhancing operational efficiency.

Charge Point Activation: Seamlessly activate and configure charging stations, ensuring they are ready for use with minimal downtime.

Tariff Management: Implement and update pricing structures across various charging points, enabling dynamic and flexible pricing strategies.

Access Control: Manage user permissions and access levels to ensure secure and appropriate usage of charging infrastructure.

Analytics and Reporting: Integrate with custom reporting tools to gain insights into usage patterns, revenue streams, and operational performance.

These capabilities empower CPOs and MSPs to optimize their operations, enhance customer satisfaction, and drive growth within the EV charging ecosystem.

Yes, you can. If your charge point isn’t on our list of certified models, you can request certification by filling in this form. Once submitted, we’ll review and guide you through the integration and testing process to ensure smooth operation within our platform.