Fraud in e-mobility: why cooperation starts with the basics

At Last Mile Solutions, we believe effective fraud prevention begins with two simple principles:

• Treat charge cards and dongles as payment instruments.
• Know exactly who is using them

Too often, charge cards and dongles are treated as “just tools to charge.” In reality, they carry financial responsibility just like a credit card. That means:

• Control your assets – only activate cards when they are in the hands of registered drivers.
• Monitor usage – detect misuse before it becomes a problem.
• Educate users – make sure employees and drivers understand how to handle cards responsibly.

Protecting the physical card, however, is only half the story. Fraud also happens when unverified users gain access to the network. Every player in the ecosystem has a role to play:

• Verify new customers and accounts – especially those with no prior payment history.
• Monitor charging behavior – unusual patterns can signal suspicious activity.
• Act swiftly – respond immediately when anomalies are detected.

At Last Mile Solutions, we guide our customers in setting up monitoring and fraud detection processes. Our advanced analytics constantly examine transactions to spot suspicious accounts and unusual charging patterns – and we alert customers immediately when risks arise.

Fraud prevention is a shared responsibility. By treating cards and dongles as the payment assets, and by knowing who is using them and how, we can protect the credibility of the e-mobility sector together.

This approach is more than a precaution – it is an investment in trust. Vigilance, both in physical asset management and network monitoring, is key to staying one step ahead of fraud.

For questions or more information, please contact us at fraudprotection@lastmilesolutions.com.