Frequently asked questions

Pour commencer volontairement à recevoir les factures électroniques de Last Mile Solutions en tant qu’entreprise B2B en France, vous devez suivre les étapes suivantes : 

1. Vérifier que votre Plateforme Agréée prend en charge Peppol 

Demandez à votre Plateforme Agréée de confirmer qu’elle est un point d’accès Peppol certifié et qu’elle peut recevoir en votre nom des factures et des notes de crédit Peppol BIS Billing 3.0. 

1. Enregistrer votre identifiant de participant Peppol 

Vous devez demander à votre Plateforme agréée d’enregistrer un identifiant de participant Peppol pour votre entité et d’activer la réception des factures et des avoirs Peppol BIS Billing 3.0 sur votre compte.  

Un identifiant de participant complet est généralement représenté au format suivant : identifier-scheme::identifier-value. Par exemple : 0225:123456789 

1. Vérifier que votre identifiant de participant est actif dans le registre Peppol. 

1. Transmettre vos informations à Last Mile Solutions 

Envoyez par e-mail votre identifiant de participant Peppol activé, la dénomination sociale de votre entreprise ainsi que votre identifiant client (indiqué sur votre facture Last Mile Solutions) à Last Mile Solutions à l’adresse invoice@lastmilesolutions.com. Last Mile Solutions ajoutera ensuite ces informations dans le système de facturation électronique afin d’activer la facturation électronique. le système de facturation électronique afin d’activer la facturation électronique. 

L’adoption de Peppol dépend du destinataire et est entièrement volontaire. Ce processus s’applique uniquement aux clients B2B en France. 

Non, vous ne recevrez les factures électroniques en tant que client B2B en France que si vous activez Peppol dans votre Plateforme Agréée en suivant les étapes mentionnées ci-dessus. L’adoption de Peppol dépend du destinataire et est entièrement volontaire. Si vous n’activez pas Peppol, les factures continueront à être envoyées selon la procédure actuelle, par e-mail au format PDF. Les factures PDF restent valables et doivent être traitées et réglées conformément à vos procédures habituelles. 

Les factures de Last Mile Solutions ne vous seront pas transmises sous forme électronique. Dans ce cas, les factures seront envoyées selon la procédure actuelle, par e-mail au format PDF. Les factures PDF restent valables et doivent être traitées et réglées conformément à vos procédures habituelles. 

L’adoption de Peppol dépend du destinataire de la facture et est entièrement volontaire. 

Vous ne pourrez pas recevoir de factures électroniques de Last Mile Solutions en tant que client B2B en France. Vous continuerez alors à recevoir les factures PDF par e-mail comme d’habitude. Les factures PDF restent valables et doivent être traitées et réglées conformément à vos procédures habituelles. 

L’obligation de facturation électronique B2B ne s’applique pas à Last Mile Solutions, car Threeforce B.V. (nom commercial de Last Mile Solutions) est établie aux Pays-Bas.  

La réglementation française, l’infrastructure de facturation électronique et les directives gouvernementales sont conçues pour assurer la mise en conformité obligatoire des entreprises nationales, et non pour permettre la participation volontaire de fournisseurs étrangers tels que Last Mile Solutions. Les entités étrangères ne sont pas en mesure d’utiliser l’infrastructure existante de facturation électronique. 

Cependant, nous pensons que la facturation doit être aussi fluide que possible et souhaitons proposer la facturation électronique aux entreprises B2B en France. 

Actuellement, la voie technique permettant de recevoir les factures électroniques B2B de Last Mile Solutions est le réseau européen Peppol. Peppol est la solution pérenne, car elle fournit une infrastructure standardisée et soutenue par les pouvoirs publics pour la facturation. 

Oui, Last Mile Solutions est pleinement conforme aux réglementations françaises relatives à la facturation électronique pour les clients B2G et au e-reporting pour les clients B2C à compter de septembre 2026. 

L’obligation de facturation électronique B2B ne s’applique pas à Last Mile Solutions, car Threeforce B.V. (nom commercial de Last Mile Solutions) est établie aux Pays-Bas. Cependant, nous pensons que la facturation doit toujours être aussi fluide que possible. C’est pourquoi nous souhaitons également proposer la facturation électronique à nos clients B2B en France via la voie Peppol. 

Peppol est un réseau sécurisé, standardisé et durable permettant l’échange de documents commerciaux électroniques, notamment les factures et les avoirs. 

Last Mile Solutions utilise Peppol pour transmettre des factures électroniques structurées à ses clients en France. La facture est envoyée depuis le point d’accès Peppol de Last Mile Solutions vers le prestataire de services compatible avec Peppol ou la Plateforme Agréée du client. Celui-ci met ensuite la facture à disposition dans le circuit de facturation électronique habituel du client.  

Peppol prend en charge des formats de factures standardisés, notamment Peppol BIS Billing 3.0, fondé sur des données structurées au format UBL. 

Plateforme Agréée (PA), également appelée PDP (Plateforme de Dématérialisation Partenaire), est une plateforme privée certifiée par l’administration fiscale française (DGFiP) pour envoyer et recevoir des factures structurées pour le compte des entreprises.  

Non, aucune nouvelle obligation n’est créée par Peppol en lui-même. Les taux de TVA, l’application éventuelle de l’autoliquidation et l’ensemble du contenu de la facture restent exactement les mêmes qu’aujourd’hui. Seul le canal de transmission change. 

Non. Les références de commande seront transmises dans la facture structurée de la même manière qu’auparavant. Le rapprochement pourrait même être facilité, puisque les données seront déjà disponibles sous forme numérique. 

Non, pas nécessairement. Votre logiciel comptable ne devrait pas nécessiter de modifications du seul fait que les factures sont reçues via Peppol. Une fois votre identifiant de participant Peppol correctement enregistré et activé par votre prestataire de facturation électronique, les factures Peppol peuvent généralement être intégrées dans votre circuit de traitement des factures existant. 

La facture que vous et vos clients finaux recevrez sera une facture électronique structurée (UBL 2.1 par défaut). Votre PA l’affichera dans son interface exactement comme toute autre facture fournisseur, avec une présentation lisible par l’utilisateur, et mettra les données à disposition pour leur comptabilisation automatique. 

Oui. Peppol fournit un canal standardisé et sécurisé pour l’échange de factures électroniques structurées. Une fois la facture correctement délivrée à votre destinataire enregistré par l’intermédiaire de votre prestataire de services compatible avec Peppol, elle peut être intégrée dans votre circuit normal de facturation électronique. 

Si vous avez des questions concernant Peppol ou son activation sur votre compte, veuillez contacter votre Plateforme Agréée. Si vous avez des questions sur la facturation électronique en général, vous pouvez contacter invoice@lastmilesolutions.com. 

You will receive your monthly invoice on the 3rd of the following month, instead of the 15th. Direct debit is processed on the 10th of the following month, instead of the 22nd. 

However, if your monthly transactions exceed the equivalent of EUR 100 (incl. VAT), your invoicing is split into two rounds next month:

1. Transactions between the 1st and the 14th of the month will be invoiced on the 17th of the same month. Direct debit is processed on the 24th of the month. 
2. Transactions between the 15th and the last day of the month and your monthly subscription fee will be invoiced on the 3rd of the following month. Direct debit is processed on the 10th of the following month. 

Additionally, if you are invoiced through self-billing (for example as a lease car driver), your self-bills and reimbursements will be created on the 10th of the following month, instead of the 15th. 

The invoice due dates will shift accordingly but you do not need to pay your invoice quicker than before. Direct debit dates will also change, but the number of days between the invoice and the direct debit remains the same as before. 

Example 1. 

You charged EUR 40 in September, and your monthly subscription fee is EUR 15. Since this is under the threshold of EUR 100, you will receive only one invoice for the transactions taking place in October. Your October transactions will then be billed on the 3rd of November. If you have direct debit, it is processed on the 10th of November. 

Example 2. 

You charged EUR 130 in September, and your monthly subscription fee is EUR 15. Since this exceeds the threshold of EUR 100, you will receive two invoices for transactions taking place in October. 

• Between October 1st and 14th, you charge for EUR 65. This will be invoiced on the 17th of October. If you have direct debit, this is processed on the 24th of October. 
• Between 15th and 31st of October, you charged for EUR 80. This and your monthly subscription fee for October is invoiced on the 3rd of November. If you have direct debit, this is processed on the 10th of November. 

We are making these changes to align with the standard market practices, prepare for upcoming e-invoicing regulations, and speed up the payment cycles. 

The new schedule applies from September 2026: 

• 15th of August: invoice for July transactions, as according to the current schedule. Direct debit is processed on the 22nd of August. 
• 3rd of September: invoice for the full month of August and the monthly subscription fee. Direct debit is processed on the 10th of September.
• 10th of September: self-bills and reimbursements sent out for August transactions
• 17th of September: invoice for the transactions between the 1st–14th of September but only if your total invoiced amount in August exceeded the equivalent of EUR 100 (incl. VAT). Direct debit is processed on the 24th of September.
• 3rd of October: invoice for the remaining unbilled September transactions (transactions between the 15th–30th of September or the full month of September) and the monthly subscription fee. Direct debit is processed on the 10th of October.

No, payment terms and conditions do not change. The invoice due dates will shift accordingly but you do not need to pay your invoice quicker than before. Direct debit dates will also change, but the number of days between the invoice and the direct debit remains the same as before. 

Not necessarily. You will only receive an invoice on the 17th if your transactions in the previous month exceeded the equivalent of EUR 100 (incl. VAT). If they didn’t, all transactions will be simply included in the invoice issued on the 3rd of the following month. 

The thresholds for different currencies are: 

• EUR 100 
• CHF 90 
• CZK 2500 
• GBP 85 
• HUF 35.000 
• NOK 1100 
• PLN 450 
• RON 500 
• SEK 1100 
• USD 110 

The monthly threshold is separate for each currency. For example, if you charge for EUR 70 and for GBP 50 within a month, the individual currency thresholds are not met. 

Example 1.  

You charged GBP 70 and EUR 50 in September. The thresholds are separate for both currencies, and you do not meet the threshold for either. Therefore, you will only receive one invoice for transactions taking place in October, which will be invoiced on the 3rd of November or processed as a direct debit on the 10th of November. 

Example 2. 

You charged SEK 1,500 and EUR 50 in September. You meet the threshold of SEK 1100, but not the threshold of EUR 100.  

Your October transactions taking place in SEK will be split into two invoicing round: 

• Transactions in SEK between the 1st and 14th of October will be invoiced on the 17th of October. If you have direct debit, this is processed on the 24th of October.
• Transactions in SEK between 15th and 31st of October will be invoiced on the 3rd of November. If you have direct debit, this is processed on the 10th of November. 

Your October transactions taking place in EUR will only be billed once on the 3rd of November. 

The EUR 100 or the equivalent threshold includes VAT. Your monthly subscription fee is also included in the threshold. This means, that if you charge for EUR 90 and your monthly subscription fee is EUR 15 totalling to EUR 105, you meet the threshold and you will receive two invoices for your next month’s transactions. 

You will receive a self-bill or reimbursement 5 days earlier than before, so on the 10th of the following month. This will include the previous month’s transactions.

One the pilot version is ready to test, we will reach out to you to set up the testing plan. If you are a new partner, you must install our EDGE controller at the site and gain access to EDGE Manager first. Existing EDGE customers can start testing right away.

Pilot testing will be available by the end of May. Sign up to our pilot program to stay up to date with the latest news.

Please make sure that your personal information is complete in your account, including your bank account details. Without this information the pay-out cannot be processed. You can find your personal information under the ‘Profile’ section in the left pane of your Account.

Last Mile Solutions has to account for reverse charge from beginning of 2023 onwards in Belgium as there is no local legal entity actively involved anymore. Until July 2023, it was technically not possible for Last Mile Solutions to apply reverse charge VAT automatically. Starting from the invoicing cycle of mid-August 2023, Last Mile Solutions has been applying the VAT reverse charge for business customers.

All invoices are sent monthly to the e-mail address that is registered on your account. In case you didn’t receive your invoice, please check your SPAM box. In case it’s not there you can find your invoices by logging in to your account. You can also find your invoices and their details in the section “Invoices / Reimbursements”.

If you are experiencing difficulties with logging in or have not received your login credentials, we kindly request that you contact your provider directly.

If you had one or more invoices without reverse charge VAT in 2023 and had a valid VAT number and name combination in EVC-net before 30 September 2023.

VIES enables traders to confirm the VAT registration numbers of their customers in other European Union (EU) Member States. This allows traders to check the validity of VAT numbers quoted to them. The VIES system applies to intra-EU trade only.

When a supplier charges VAT on an invoice, it brings the obligation to pay this VAT to the tax office. To minimize the risk of VAT remaining unpaid, VAT can be reverse charged but only when supplier and customer are both companies. When this happens, it is not the supplier who charges and pays VAT but the customer. In most cases, this reverse charged VAT can also be reclaimed by the customer.

Prices and tariffs shown on the invoices are based on agreements between you and your provider. We are not authorized to make any adjustments to specific prices and tariffs set by your provider as Last Mile Solutions (a tradename of Threeforce B.V.) only operates as billing and collection party for your provider.

Please contact your provider for this request.

It is common that the automated refund can take several days, usually within 3 to 5 business days. Contact us at invoice@lastmilesolutions.com if the refund takes longer than 5 days, and provide us with the following details:

• bank account number (IBAN)
• reserved amount
• date of transaction
• payment screenshot

Since both debit and credit invoices are involved and to avoid unnecessary back and forth payments, we will determine the payable/receivable position for each customer based on the underlying invoices.

The amount payable from Last Mile Solutions to the customer will be transferred in one amount on December 28th, 2023.

We kindly ask you to follow the same course of action when making payments to Last Mile Solutions, transferring the amount payable to us by 31-12-2023 in one lump sum with the invoice number of the credit note relating to the most recent month. We kindly request you not to offset with other invoices.

When you are using Direct Payment options, an amount of 40 euro (excl. VAT) is temporarily reserved on your debit or credit card. A reservation does not mean that the money is deducted from you. The reservation is made because the exact costs of your charging session are determined only after it is completed, and the consumed kWh data is available. Once the charging session is completed, the actual costs will be deducted, and the difference will be refunded to you within 3 business days. 

If your account has been blocked due to overdue payments, we kindly ask you to pay your open invoices and email a proof of payment to invoice@lastmilesolutions.com, and we will unblock your account. Only with a proof payment, such as a transaction receipt of the bank transfer, we are able to unblock your account. 

The self-bill is an arrangement between a supplier and a customer that allows the supplier to prepare the invoice on behalf of the customer, to be able to provide payouts directly.

Please sent the legal bankruptcy declaration to invoice@lastmilesolutions.com. From that moment, a follow-up will take place with the appointed curator. 

If your account has been blocked due to overdue payments, we kindly ask you to pay your open invoices and email a proof of payment to invoice@lastmilesolutions.com. Only with a proof of payment, such as a transaction receipt of the bank transfer, we are able to unblock your account. 

If your account has been blocked due to overdue payments, we kindly ask you to pay the open invoices and email a proof of payment to invoice@lastmilesolutions.com. Only with a proof of payment, such as a transaction receipt of the bank transfer, we are able to unblock your account. We aim to do this within three working days.  

You can identify your provider by the logo on your charging card or at the top of your invoice. 

Bank account name (beneficiary): Threeforce B.V. Bank account number (IBAN): NL79 ABNA 0402101774 BIC/Swift Code: ABNANL2A Bank: ABN-Amro Bank N.V. 

You should include the invoice number as the reference number in your payment.

The VAT number is NL812976526B01. The legal company name is Threeforce B.V. and the trade name is Last Mile Solutions. 

The trade name of Threeforce B.V. is Last Mile Solutions. Last Mile Solutions is the organization that provides technical and administrative services for parties providing charging cards and/or operators of charge points. These parties are called providers, with one of whom you have entered into a contractual agreement with. 

Your charging transactions are registered via Last Mile Solutions’ platform and therefore Last Mile Solutions handles the administrative processing of these transactions, including invoicing and collection.  

We do not offer an option for yearly invoicing.

Last Mile Solutions conducts its services remotely from our headquarters in the Netherlands. According to the European legislation (Article 195 of EU VAT Directive 2006/112/EC), we are deemed to reverse-charge the VAT to our customers outside the Netherlands, who have a valid EU VAT number.

Customers that are subject to the KOR Scheme (Small Business Scheme) in Belgium or perform VAT exempted services are not excluded from the VAT treatment. In the case of self-billing invoices, it is important to understand that the KOR Scheme solely applies to services in Belgium.

The self-billing invoice is invoiced to Last Mile Solutions, a Dutch reseller. The place of delivery is determined by the location of the seller and not the location of the charging session, making the place of delivery the Netherlands. This excludes these services from treatment of the KOR scheme. 

As for an exemption based on the provided services, Article 44 of the Belgian Tax Code implies that some services are exempted from VAT. However, this does not apply to charging sessions. It is possible that a company delivers a combination of both VAT exempted and non-VAT exempted services. Thus, the VAT exemption is not based on the activities from the customer but at the provided services of Last Mile Solutions.

All customers are responsible for entering the correct information in EVC-net. Last Mile Solutions determines the correct VAT treatment based on the actual available information in EVC-net. For example, as long as a valid VAT number is listed in your account, we are obliged to reverse-charge the applicable VAT. 

You can set up a direct debit in your account under ‘Payments’. Select the option ‘Direct debit’ and make sure to save. You can access your account from your monthly invoice email. If you are unable to log in, please contact your provider. Your provider is also able to help set up direct debit for you.  

Please note this is different in the case you are registered as an employee. Some data, like your bank account details, can only be adjusted by your employer, fleet manager, or provider.  

You can adjust the language of your invoice via your account. Once you have logged in, select a language at the top of the screen. This language will be set as the language for your upcoming invoices. Keep in mind that this does not change the language of your previous invoices. 

You can access your account from your monthly invoice email. If you cannot log in or if you have any questions about credentials, please contact your provider.  

You can adjust your email address in your ‘Profile’ under ‘Data’. You can access your account from your monthly invoice email. If you cannot log in or if you have any questions about credentials, please contact your provider. You can identify your provider by the logo on your charging card or at the top of your invoice.  

Please note this is different in the case you are registered as an employee. Some data can only be adjusted by your employer, fleet manager, or provider. If you do not know how to contact your employer or fleet manager, please reach out to your provider.  

You can change your bank details in your ‘Profile’ under ‘Data’. You can access your account from your monthly invoice email. If you cannot log in or if you have any questions about credentials, please contact your provider.  

Please note this is different in the case you are registered as an employee to a company. Some data, like your bank details, can only be adjusted by your employer, fleet manager, or provider. If you do not know how to contact your employer or fleet manager, please reach out to your provider. 

We kindly ask you to pay the open invoice(s) and send us a proof of payment, such as a transaction receipt of the bank transfer, to invoice@lastmilesolutions.com. If you still do not pay the invoice and you have received a payment reminder, we will have to block your account.

We aim to answer you as soon as possible, typically within 3 working days. However, depending on the complexity of the request, it may take longer to provide you with an answer.

You need to pay each outstanding amount separately, mentioning the specific invoice number as the reference number in each payment. Only this way we are able to process each payment.

We aim to respond to your email within 3 working days, depending on the complexity of the request.  

If you have questions about prices and/or transactions on the invoice, please contact your provider.

For an explanation regarding the invoice, please contact your provider.

Last Mile Solutions (trade name of Threeforce B.V.) is an organization that provides technical and administrative services for the issuing parties of charging cards and/or operators of charging points. Because your charging transactions are registered via the Last Mile Solutions network, Last Mile Solutions takes care of the administrative processing, including invoicing and collection services.  

Last Mile Solutions performs these administrative tasks for various parties, including the party whom you have entered into a contractual agreement with. Last Mile Solutions is based in the Netherlands and therefore you receive an invoice from the Netherlands. 

As long as a valid VAT number is listed in your account, we are obligated to reverse-charge the VAT. Each customer is responsible for supplying the correct data in their account, and we follow the applicable legislative rules based on the available information.  

If you disagree with the invoice, please contact your provider.

If you are not able to log in, please contact your provider.  

In case you accidentally paid an invoice twice, please send an email to invoice@lastmilesolutions.com with the following details:

1. Your name and contact information
2. The invoice number, the invoice amount, and the dates of both payments.

Once we have received this information, we will initiate the refund process for the duplicate payment. This typically takes around two weeks.

All related invoices will be credited. The 1:1 correction of the original invoice will take place via a credit note with the date of 30 November 2023. You can recognize these credit notes by the number starting with 08. Simultaneously, a new debit invoice will be generated with the date of 30 November 2023 and reverse charge VAT. Both will be sent to you together.

• The pay-out of reimbursements for employees is 4 weeks after the invoice date.
• The pay-out of invoices for private users and companies is 6 weeks after the invoice date.

In most cases, if the account number is known, we automatically payout the self-billing invoices within 45 days after the invoice date. It is therefore possible that your invoice is already shown in your account, but the payment has not yet been received. If the account number is unknown, you can enter it in your account. Payment will then take place automatically at the next payment round.

If 7 weeks have passed since the invoice date and your account number has been entered, please feel free to contact us. In such a scenario, we will investigate the matter further and provide you with feedback.

To assist you in this matter, please send an email to invoice@lastmilesolutions.com including the following details:

• Your name and contact information
• The invoice number and date of payment
• Proof of payment (either a screenshot or a pdf)
• The payment method used (e.g. credit card, bank transfer)

Once we have received this information, we will initiate the refund process for the double payment.

If the account number is known, typically the self-billing invoices are paid within 45 days after the invoice date. Employees are typically paid within 30 days after the invoice date. Please be aware that it is possible that your invoice is already in your account, but the payment has not been received yet. If the account number is unknown, you or your provider can enter it into your account. 

You can access your invoices in your account under ‘Invoices / Reimbursements’. You can access your account from your monthly invoice email. If you cannot log in or if you have any questions about credentials, please contact your provider.  

You can find your invoices in your account under ‘Invoices / Reimbursements’. You can access your account from your monthly invoice email. If you cannot log in, please contact your provider.  

For technical questions related to your charging card, please contact your provider.   

For questions about your contract, please contact your provider.  

For VAT reasons, we send you a separate invoice for each country where you have charged. In case you have questions about the invoices, please consult your provider.

To ensure that your payment is processed correctly, it is important that the personal information on your account is correct and complete. Without this information, we cannot process the payout. You can find your personal information under ‘Profile’.If all your information is correct and your payments are still not reimbursed, please contact your provider.  

Correct payment amounts need to be received and validated before they can be paid out to all parties involved. Therefore, there can be a difference in the pay-out time. The payment terms and conditions are described in the end-user agreement which has been provided and accepted at the start of the use of service.  

The refund process takes 3 business days. In case you have not received your refund within 3 business days, please send us an email at invoice@lastmilesolutions.com. In the email include your contact information details and the bank account number that has been used for the payments. 

For upcoming invoices, you can change your address details in your account under ‘Profile’. You can access your account from your monthly invoice email. Your provider is also able to adjust the address for you.

Please note this is different in the case you are registered as an employee. Some data can only be adjusted by your employer, fleet manager, or provider. You can have your address details or other data adjusted by your employer, fleet manager, or provider.

In case you want to adjust the data from an existing invoice, reach out to your provider. Please be aware that additional costs might apply.

You can access your account from your monthly invoice email. If you cannot log in or if you have any questions about credentials, please contact your provider.  

For upcoming invoices, you can add this information in your account under ‘Profile’ in the data field ‘Cost Center Number’. You can access your account from your monthly invoice email. If you are unable to log in, please contact your provider. Your provider is also able to adjust the address for you.

Please note this is different in the case you are registered as an employee. Some data can only be adjusted by your employer, fleet manager, or provider. If you do not know how to contact your employer or fleet manager, please reach out to your provider.

No Last Mile Solutions is not your provider. 

Last Mile Solutions (trade name of Threeforce B.V.) is an organization that provides technical and administrative services for the issuing parties of charging cards and/or operators of charging points. Because your charging transactions are registered via the Last Mile Solutions network, Last Mile Solutions takes care of the administrative processing, including invoicing and collection services.  

Last Mile Solutions performs these administrative tasks for various parties, including the party, your provider, whom you have entered into a contractual agreement with. 

You can easily check your paid invoices in your account under ‘Payments’. There you can also download your invoices. You can access your account from your monthly invoice email. If you cannot log in or if you have any questions about credentials, please contact your provider.  

You can view all your previous invoices in your account under ‘Invoices / Reimbursements’. You can access your account from your monthly invoice email.

To request a receipt for a charging session paid with a debit or credit card at a payment terminal, please send an email to invoice@lastmilesolutions.com.

Please include the following information in the email:

1. The date of the charging session. Note that this can be a different date than when the payment was added to your bank statement.
2. The amount paid in the original currency. If you were charged in a different currency, please use the original amount in the local currency where the charging session took place.
3. Last 4 digits of the debit or credit card you used to pay with. It is important that you do not send us your whole debit or credit card number.a. If you used a mobile wallet, such as Apple Pay or Google Pay, you will need to send us the last 4 digits of the Virtual Account Number associated to that card from your Apple or Google device.

To order an additional charging card, please contact your provider.  

Last Mile Solutions is not authorized to make changes to your subscriptions setup by your provider. For all questions or changes regarding your subscription, please contact your provider.  

You can access your account from your monthly invoice email. If you cannot log in or if you have any questions about the credentials, please contact your provider.  

Please note that employee accounts have limited access to change their account details. If you wish to change your contact details, please reach out to your employer, fleet manager or provider.  

You can adjust your email address in your ‘Profile’ under ‘Data’. You can access your account from your monthly invoice email. If you cannot log in or if you have any questions about credentials, please contact your provider.  

You can adjust your address details in your ‘Profile’ under ‘Data’. You can access your account from your monthly invoice email. If you cannot log in or if you have any questions about credentials, please contact your provider.  

Please note this is different in the case you are registered as an employee. This information can only be adjusted by your employer, fleet manager, or provider.  

You can access your account from your monthly invoice email. If you cannot log in or if you have any questions about credentials, please contact your provider.  

For upcoming invoices, you can add this information in your account under ‘Profile’ in the data field ‘Cost Center Number’. You can access your account from your monthly invoice email. If you are unable to log in, please contact your provider. Your provider is also able to adjust the address for you.

Please note this is different in the case you are registered as an employee. Some data can only be adjusted by your employer, fleet manager, or provider. If you do not know how to contact your employer or fleet manager, please reach out to your provider.

The API suite comes with comprehensive, up-to-date documentation designed to guide you through every step of integration, from quick start guides to detailed endpoint references. Our developer portal includes clear examples, troubleshooting tips, and best practices to ensure a smooth experience. In addition to self-service resources, we offer dedicated technical support channels for our customers. Whether you need help with implementation, troubleshooting, or customization, our support team is available to assist you promptly and efficiently. This combination of rich documentation and responsive support helps ensure your integration is successful and scalable as your charging network grows.

The EVC Net API is designed with robust features to ensure stable and reliable communication between charge points and the backend system, even in complex scenarios: Real-Time Data Synchronization: The API facilitates real-time updates of charge point statuses, session data, and user interactions, ensuring that information is always current and accurate. Error Handling and Diagnostics: Built-in mechanisms allow for the detection and reporting of issues, enabling prompt resolution and minimizing downtime. Scalability: The platform is engineered to handle a growing number of charge points and transactions, maintaining performance and reliability as your network expands. Compliance with Industry Standards: Adherence to protocols like OCPP ensures interoperability and consistency across different hardware and software components. These features collectively contribute to a stable and reliable charging infrastructure, enhancing the overall user experience and operational efficiency.

The EVC Net API provides a comprehensive suite of features designed to automate and streamline core workflows for Charge Point Operators (CPOs) and Mobility Service Providers (MSPs). Key functionalities include:

Customer Onboarding: Automate the creation and management of customer profiles, reducing manual data entry and enhancing operational efficiency.

Charge Point Activation: Seamlessly activate and configure charging stations, ensuring they are ready for use with minimal downtime.

Tariff Management: Implement and update pricing structures across various charging points, enabling dynamic and flexible pricing strategies.

Access Control: Manage user permissions and access levels to ensure secure and appropriate usage of charging infrastructure.

Analytics and Reporting: Integrate with custom reporting tools to gain insights into usage patterns, revenue streams, and operational performance.

These capabilities empower CPOs and MSPs to optimize their operations, enhance customer satisfaction, and drive growth within the EV charging ecosystem.

When an EV driver experiences an issue at a charge point — such as a plug not releasing or a charging card not working — they typically contact the helpdesk.

In many cases, the helpdesk can resolve the issue immediately by remotely stopping the session, unlocking the connector, or providing guidance to the driver.

If the issue falls outside their scope, a detailed support ticket is created — including any error codes, system logs, or other diagnostic evidence — and forwarded to the CPO’s technical team for further investigation, such as checking for hardware issues or configuration errors.

If the CPO cannot resolve the issue either, the case is escalated to the Last Mile Solutions platform team. We then investigate potential root causes at the platform level, such as network communication failures, roaming mismatches, or back-end irregularities.

This structured escalation flow ensures every issue is addressed efficiently, with clear ownership and technical follow-through at every step.

No, the helpdesk is modular and optional, just like many platform features. As a CPO, you can choose to use our helpdesk service, provide support yourself, or outsource it to another provider.

If you decide not to use our helpdesk, your customers will see a different phone number or contact details for support — based on your preferred setup.

This flexibility allows you to tailor the support experience to best fit your organization and customer.

Yes, you can. If your charge point isn’t on our list of certified models, you can request certification by filling in this form. Once submitted, we’ll review and guide you through the integration and testing process to ensure smooth operation within our platform.

OCPP 1.6: Main form of communication to charge points.
LMS-protocol: Communication with the backoffice, Management Interface and Ecotap controllers.
Modbus RTU: Main form of communication with energy meters.
Modbus TCP: Alternative form of communication with energy meters.
Supervisor protocol: (deprecated): Custom implemented protocol for the Ecotap-supervisor to control only the ecotap-master.
EVBox g2 & g3 support
Solar Spec: General interface for Inverters

In addition, we actively collaborate with partners to enable new integrations. If you’re working with a system that’s not yet supported, we’re often able to set up new connections quickly, thanks to our modular architecture and in-house development capabilities. We’re always thinking along to find the best-fit solution.

We decided that our first product, around smart charging, to bring to market is Edge. Edge Smart Charging combines the best of both worlds: local reliability with remote flexibility.

With Edge operating locally, charging stations remain fully functional and load balancing continues uninterrupted, even if the cloud connection is lost. Load decisions are made in real-time — every second, rather than a much longer time frame. This allows for much tighter control, better integration with solar and battery systems, and precise, prioritized charging based on user or vehicle needs.

In practice, the difference with cloud-only systems is minimal from a user perspective, but the benefits in resilience, responsiveness, and energy optimization are significant. Installing an Edge is also straightforward: once connected to the local network, charge points come online automatically, and from that moment, the system can be managed remotely from anywhere via Edge Manager. A complete cloud solution is being developed. Ask your contact person for more information

An Edge can support up to 200 charging stations. There’s no strict limit on the number of connectors — the Edge supports as many connectors as those 200 charge points include.

The system automatically reconfigures connected charge points to ensure optimal performance in dynamic load balancing. No manual reconfiguration is needed — the Edge handles it for you.

Yes. Our platform offers full remote access to your charge stations: you can monitor status in real time, retrieve diagnostics, and remotely perform actions such as restarting chargers, unblocking connectors, or starting and stopping sessions.

To support proactive maintenance and fast issue resolution, the platform includes an integrated ticketing system. Whenever a charge station triggers an alarm — for example, due to going offline or a connector fault — a maintenance ticket is automatically generated. Each ticket includes key details such as issue type, timestamp, and status. Maintenance actions can be logged, tracked, and integrated into your ERP or service management system via our extensive platform API — enabling efficient troubleshooting without the need for on-site intervention.

Yes, our platform allows you to manage both technical and commercial settings for your charge stations — either individually or in bulk using charge groups. You can configure technical aspects such as communication protocols, station names, and diagnostic access. At the same time, you can define commercial and administrative parameters like station ownership, cost centers, revenue beneficiaries, subscriptions, pricing, access rules, and roaming settings. This ensures consistent setup across your network, even at scale.

Roaming relies heavily on strong collaboration between partners. To ensure pricing transparency, we work closely with our CPO partners. They provide us with detailed pricing information through their offers, which we then accurately integrate into our backend systems. This cooperative approach ensures that end users receive clear and consistent pricing information for their roaming sessions.

No, that’s not necessary. Last Mile Solutions is connected to all major roaming hubs — including Hubject, Gireve, E-Clearing, eRound, and ENAPI — giving you broad network access through a single integration.
To further reduce costs and improve data quality, we also support direct peer-to-peer (P2P) connections once partners reach a certain scale. These connections improve session reliability and transparency, while helping to reduce high roaming fees that can impact profitability.

If the charge card is linked to one of our roaming partners, the session will be automatically authorized, recorded, and invoiced — with no effort required on your side. Last Mile Solutions is connected to over 2,000 CPOs and mobility service providers across Europe, ensuring seamless interoperability.

A payment terminal isn’t just a device on a charging station — it’s the front end of a complex financial ecosystem. Behind every tap or swipe, multiple financial parties must work together seamlessly: acquirers, payment service providers, and terminal manufacturers all play a role.

At Last Mile Solutions, we’ve established direct contracts and integrations with these players to deliver a complete, end-to-end solution. This includes not just transaction processing, but also automated VAT handling, correct invoicing, and proper settlement across borders — all in line with local tax regulations.

The result? A fully integrated system where charge point operators don’t need to worry about the complexity in the background. We ensure the entire payment flow — from tap to bank to back office — simply works.

The way EV drivers pay for charging is changing fast. More and more drivers just want to tap and go — using a debit card, credit card, or digital wallet — without dealing with apps, RFID cards, or accounts.

This shift is being driven in part by new European legislation: the Alternative Fuels Infrastructure Regulation (AFIR). Since April 2024, this regulation requires that all new public DC chargers with a capacity of 50 kW or more be equipped with a payment terminal. Existing chargers must comply by 2027. For many operators, the question is no longer if — but how fast.

At the same time, customer expectations are shifting. EV drivers are asking for simple, transparent payment experiences — without hidden fees or unclear pricing. Security also plays a role: traditional RFID systems are increasingly vulnerable to fraud, while card-based EMV payments are far more secure.

Finally, terminals also drive revenue. At locations where a terminal was added, we’ve seen a significant shift toward bank card usage and increased transaction volumes. Installing a terminal is no longer just about compliance — it’s what drivers want, and what makes business sense.

Enterprise customers receive their own secure “sub-environment,” where they can independently manage their users, charging stations, and tariffs without affecting other customers. This setup enables clear and secure separation of organizational structures and responsibilities.

Our platform provides comprehensive security features and a flexible role and permissions management system, specifically designed for enterprise environments. Multiple employees can be granted admin rights, allowing them to independently manage users, charging stations, tariffs, and reports.

White-label means your brand is front and center while we handle the technology behind the scenes. You have the flexibility to decide whether to offer the app and charging card (or key fob) to your customers; if you do, these are always fully branded to reflect your identity. This way, end users experience a consistent and recognizable brand — whether they manage charging sessions via the app, use a personalized charging card, or simply interact through the platform. You decide which parts to offer and how your brand is presented.

We take care of that for you. Our in-house credit management team handles the entire process — including reminders, collections, and even the financial risk. If a session is valid, you get paid.

Our platform combines automated billing with a highly flexible tariff engine. You can set detailed pricing rules based on time of day, energy consumption (€/kWh), session duration, grace periods, and even per customer group. Exceptions and custom margins per partner or contract are fully supported.

Once sessions are completed, we automatically generate invoices for both business and end customers, and we also send them out on your behalf. Charging sessions, subscriptions, and service fees are fully covered, with no manual work required.

As a CPO, you’re managing more than just chargers — you’re dealing with site owners, business clients, and energy providers, each with their own agreements and revenue shares. That complexity can quickly turn into a full-time back-office job, especially since the average CPO processes tens of thousands of transactions every month.

We take that burden off your hands. Our platform automatically calculates, splits, and distributes revenue to every stakeholder involved — fully transparent, contract-based, and audit-ready. Invoices are generated and sent, payouts are handled, and credit risk is covered.

You stay in control of the business model, without becoming a financial administration company.