FAQs about Invoices
Here you will find the frequently asked questions about invoices. If your invoice-related question is not listed here, please send an email with your question to invoice@lastmilesolutions.com. Our response time is typically within 3 business days (Mon-Fri 9:00 – 17:00).
For all other questions, please contact your e-Mobility Service Provider (eMSP).
Questions
You can identify your provider by the logo on your charge card or at the top of your invoice.
All invoices are sent monthly to the e-mail address that is registered on your account. In case you didn’t receive your invoice, please check your SPAM box. In case it’s not there you can find your invoices by logging in to your account. You can also find your invoices and their details in the section “Invoices / Reimbursements”.
If you are experiencing difficulties with logging in or have not received your login credentials, we kindly request that you contact your provider directly.
Prices and tariffs shown on the invoices are based on agreements between you and your provider. We are not authorized to make any adjustments to specific prices and tariffs set by your provider as Last Mile Solutions (a tradename of Threeforce B.V.) only operates as billing and collection party for your provider.
Please contact your provider for this request.
To assist you in this matter, please send an email to invoice@lastmilesolutions.com including the following details:
- Your name and contact information
- The invoice number and date of payment
- Proof of payment (either a screenshot or a pdf)
- The payment method used (e.g. credit card, bank transfer)
Once we have received this information, we will initiate the refund process for the double payment.
Please make sure that your personal information is complete in your account, including your bank account details. Without this information the pay-out cannot be processed. You can find your personal information under the ‘Profile’ section in the left pane of your Account.
In most cases, if the account number is known, we automatically payout the self-billing invoices within 45 days after the invoice date. It is therefore possible that your invoice is already shown in your account, but the payment has not yet been received. If the account number is unknown, you can enter it in your account. Payment will then take place automatically at the next payment round.
If 7 weeks have passed since the invoice date and your account number has been entered, please feel free to contact us. In such a scenario, we will investigate the matter further and provide you with feedback.
Unfortunately, we are not authorized to make any adjustments to subscriptions set by your provider. For all inquiries related to your subscription, please contact your provider for this request.
For direct payment options during a charging session, a temporary amount of approximately Euro 48 is reserved on your debit or credit card. A reservation does not mean that the money is being charged.
This reservation is made as the exact costs of your charging session are not determined until it is completed and the consumed kWh details are available. Once the charging session is completed, the actual costs will be charged.
It is common that the automated refund can take several days, usually within 3 to 5 business days. Contact us at invoice@lastmilesolutions.com if the refund takes longer than 5 days, and provide us with the following details:
- bank account number (IBAN)
- reserved amount
- date of transaction
- payment screenshot
- The pay-out of reimbursements for employees is 4 weeks after the invoice date.
- The pay-out of invoices for private users and companies is 6 weeks after the invoice date.
When a supplier charges VAT on an invoice, it brings the obligation to pay this VAT to the tax office. To minimize the risk of VAT remaining unpaid, VAT can be reverse charged but only when supplier and customer are both companies. When this happens, it is not the supplier who charges and pays VAT but the customer. In most cases, this reverse charged VAT can also be reclaimed by the customer.
Last Mile Solutions has to account for reverse charge from beginning of 2023 onwards in Belgium as there is no local legal entity actively involved anymore. Until July 2023, it was technically not possible for Last Mile Solutions to apply reverse charge VAT automatically. Starting from the invoicing cycle of mid-August 2023, Last Mile Solutions has been applying the VAT reverse charge for business customers.
If you had one or more invoices without reverse charge VAT in 2023 and had a valid VAT number and name combination in EVC-net before 30 September 2023.
VIES enables traders to confirm the VAT registration numbers of their customers in other European Union (EU) Member States. This allows traders to check the validity of VAT numbers quoted to them. The VIES system applies to intra-EU trade only.
All related invoices will be credited. The 1:1 correction of the original invoice will take place via a credit note with the date of 30 November 2023. You can recognize these credit notes by the number starting with 08. Simultaneously, a new debit invoice will be generated with the date of 30 November 2023 and reverse charge VAT. Both will be sent to you together.
Since both debit and credit invoices are involved and to avoid unnecessary back and forth payments, we will determine the payable/receivable position for each customer based on the underlying invoices.
The amount payable from Last Mile Solutions to the customer will be transferred in one amount on December 28th, 2023.
We kindly ask you to follow the same course of action when making payments to Last Mile Solutions, transferring the amount payable to us by 31-12-2023 in one lump sum with the invoice number of the credit note relating to the most recent month. We kindly request you not to offset with other invoices.